Hi Jessica, thank you so much for your feedback. We’re truly sorry to hear about your experience.
Please know that your safety—and that of your family—is our highest priority. That’s why the entire bbhugme pillow, including the filling, is certified OEKO-TEX® Standard 100, Class 1. This is one of the world’s most trusted labels for textiles tested for harmful substances, and Class 1 certification is specifically designed for baby products, with the strictest safety standards and limits.
We sent you a return label via email and will carefully inspect the pillow once it arrives. If you have any questions, please reach out to us at hello@bbhugme.com. We are here to help Hugs, bbhugme