Our products are designed for daily use during pregnancy, breastfeeding, and more. With proper care following the instructions on washing labels and packaging, bbhugme pillows will have a long lifetime. However, normal wear and tear can occur over time. See our care instructions here: https://uk.bbhugme.com/pages/product-materials-and-care
For products purchased through our web shops, bbhugme warrants the product, in its original packaging, against confirmed defects in material and workmanship for a period of one (1) year from the time your product was purchased, provided the product is only used for its intended purpose(s).
Please note our guarantee does not cover the items for a) general wear & tear, b) damage to the product due to failure to follow instructions on the product care label, c) stains or spills, d) normal decompression of the microbead filling, or any other normal wear and tear caused by frequent use.
Our warranty is only valid if our products are used properly: Pregnancy Pillows and Nursing Pillows should always be used with a cover. The inner pillows should only be hand washed. Any damage caused by washing the inner pillow in a washing machine will not qualify as a claim.
Please also keep in mind that our warranty policy does not cover bbhugme products purchased through unauthorized sellers. See a list of our authorized retailers here: https://uk.bbhugme.com/pages/retail-partners