Hi Ines, thank you so much for your honest review! We're really happy to hear that you're enjoying your pillow overall.
We understand that the Pebbles can be a bit tricky to put on—they're designed to fit snugly to help keep the pillow firm and adjustable to your needs. However, if they get in the way, feel free to remove them and tie a knot instead, or simply place your regular head pillow over them for more comfort.
We hope these tips help! If you have any questions or need further support, don't hesitate to reach out at hello@bbhugme.com. Hugs, bbhugme

Hi Lulu, Thank you so much for your feedback! We’re thrilled to hear that you’re enjoying your bbhugme.
Regarding the firmness, have you tried adjusting the two silicone Pebbles? By sliding them closer to the inner pillow, you can make it firmer. If you move them farther apart, the pillow becomes softer and slightly longer. The Pebbles are designed to help you customize the pillow to your comfort.
We hope these tips help! If you have any questions, feel free to reach out to us at hello@bbhugme.com. Hugs, bbhugme