Hi Laura, thank you for your feedback and we are sorry to hear you were not happy with the return experience. We checked your return status and your refund was issued yesterday. Please mind that it might take some time before our warehouse processes returns and confirm them with us. As a small company, we try to provide the best service to our customers within our scope of resources. Currently, this is our policy, but as we are growing, we are continuously exploring new solutions to better serve our customers. If you have any questions, please contact us at hello@bbhugme.com and we will be happy to help you. Hugs, bbhugme