After you have placed an order with bbhugme you will receive a confirmation via email to the address provided at checkout. Once your order has left our warehouse you will receive an additional email with tracking information. If you have not received an order confirmation, please check your promotions and spam folder before contacting customer service.
We currently have a warehouse in Warwickshire that serves our customers residing within the United Kingdom. Orders for our Customers residing within the United Kingdom are delivered via Royal Mail or Parcel Force. The courier is determined by a 3rd party logics warehouse with whom we work with to service our British customers, and of which we have no control over currier selection in this instance.
If any significant delays occur, you have the right to cancel your purchase. If you wish to cancel your purchase due to delayed delivery please contact us at email@example.com and we will help cancel your order and provide a refund.
Royal Mail Tracked 48 - 2-7 Working Days
Royal Mail Tracked 24 - 1-3 Working Days
Parcelforce 24 - 1-2 Working Days
Palletways Next Day - Generally Next Day
Palletways Economy - 2 Working days or More
bbhugme will cover the shipping cost on all orders over £99. Shipping costs for orders that do not meet the free shipping threshold can vary between £14 -18 dependent on the items in your order and are determined by a 3rd party logistics warehouse with whom we work with to service all our international customers and of which we cannot control.
Returns can be made within 2 weeks of your order date for orders placed directly with bbhugme. The returned item(s) must be unused and undamaged, with all labels and original packaging remaining. We cannot accept returns of items that are returned dirty, worn or showing signs of being used. The customer is responsible for ensuring that the package is not damaged or lost when returning it to us. The return postage fee is paid by the customer. Returns can take up to 2-4 weeks for shipping, processing, and for customers to receive a refund on their account statement.
To request or confirm a return, please send us an email at firstname.lastname@example.org confirming that you have shipped the product back to us. When confirming a return please include a copy of the shipping receipt from the carrier.
Products purchased directly through bbhugme can be returned to our warehouses:
Return address for UK customers:
Common Lane IndustrialEstate, Kenilworth,
If you want a product to be delivered outside the UK, please visit our international store. Click here if you want to learn more about our international shipping & return policies.
For more information, please contact your local customs office as they will be able to assist you further.