If you have not received an order confirmation, please check your promotions and spam folder before contacting customer service.
We currently have a warehouse in Warwickshire that serves our customers residing within the United Kingdom.
Orders for our Customers residing within the United Kingdom are delivered via Royal Mail or Parcel Force. The currier is determined by a 3rd party logics warehouse with whom we work with to service our British customers, and of which we have no control over currier selection in this instance.
If any significant delays occur, you have the right to cancel your purchase. If you wish to cancel your purchase due to delayed delivery please contact us at firstname.lastname@example.org and we will help you.
Is the country for your shipping destination not available on our shipping page? No problem! Go directly to our American Store, our UK Store or the Norwegian Store. Alternatively, you can reach out to customer support, and we will do our best to accommodate you!
Free shipping on all orders over £100 being delivered within the United Kingdom. Shipping costs for orders that do not meet the free shipping threshold can vary dependent on the items in your order and are determined by a 3rd party logics warehouse with whom we work with to service our all our international customers and of which we cannot control.
£ 0-45: From £ 5,50
£ 46-99: From £ 9,50
£ 100 and up: Free shipping
We offer a 14-day return and exchange policy with orders placed directly with bbhugme, valid from the day you receive your order. The returned item(s) must be unused and undamaged, with all labels and original packaging remaining. We cannot accept returns of items that are returned dirty, worn, or showing signs of being used.
To return a product – please send us an email at email@example.com where you will be asked to confirm the following:
B) Shipping confirmation
Return address for UK customers:
Common Lane Industrial Estate, Kenilworth,
Warwickshire, CV8 2EL
Please find link to printable return label here.
Exchanging a product:
To change size or product, please place a new order on the web shop for the item you want to switch to. Return the item you do not want to keep according to the instructions described in the Returns-section above.
VAT and Other Import Taxes
When ordering to a country outside the European Union you may have to pay an extra tax / customs fee depending on the value/ weight of your order. These duties are established by the country the goods are delivered into, and we at bbhugme do not have any influence over it. Please note that when ordering goods to be received outside the European Union, VAT is not applicable and thus the order's sales price will not be subject to VAT.
For more information, please contact your local customs office as they will be able to assist you further.