Free Shipping on Orders Over £80

Refund policy

RETURNS

Because of our commitment to your satisfaction and our confidence in our designs, we offer a free 30-day return period on all products. That’s right – we're so sure you’ll love our products that you can try them for 30 days. If you’re not 100% satisfied, you can return them for a full refund.

Returns on both used and unused products apply only on orders placed directly with bbhugme. Products purchased from other retailers are subject to those stores’ return policies and cannot be claimed through this process. Please reach out to the store where you made the purchase if you have any questions. 

 

How to submit a return request:

  1. Click on the link below to submit a return request for the product you wish to return. Repeat the process if you have more than one item you wish to return. You can only submit a request for one product at a time.
  2. Check your email. You will promptly receive a confirmation of your return request. Return requests submitted during weekends or public holidays will be reviewed on the first working day of the week. The time taken for this review will not be calculated as part of your 30-day return period.
  3. After your return request is approved, you will receive a pre-paid return label via email. Print the label and attach it to the box. Return the item(s) back to us.
  4. Once your return is received and processed by us, you will receive a refund confirmation email within 1-2 weeks.

 

SUBMIT A RETURN HERE

 

How to exchange a product:

To exchange a product, please place a new order on the web shop for the item you prefer. Return the item(s) you do not want to keep according to the instructions above.

Please note that we do not accept returns of individual items within the pillow kit. To exchange the product, you will need to return the whole pillow kit including the inner pillow, cover, pebbles, and the travel bag.

CLAIMS

We strive to ensure that every bbhugme product is flawless when shipped. Should you receive a faulty product, please contact us immediately, and no later than 14 days after you’ve received it.

To make a claim on products purchased through our webshop or on Amazon, please email us at  hello@bbhugme.com and provide your order number and a detailed description with a photo. After approving the claim, we will send you a replacement item.

If you purchased the bbhugme product through one of our retailers, please contact them. Products purchased through our retailers are subject to their warranty and return policies.

Our products are designed for daily use during pregnancy, breastfeeding, and more. With proper care following the instructions on washing labels and packaging, bbhugme pillows will have a long lifetime for you and your family. However, normal damage from wear and tear will not be covered by claims.

Our warranty is only valid if our products are used properly: Pregnancy Pillows and Nursing Pillows should be used with a cover. The inner pillows should only be handwashed. Any damage caused by washing the inner pillow in a washing machine will not qualify as a claim.

Shopping cart

Shopping cart is empty.

Explore All Products
80 £ left to get free shipping! Checkout